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Shipping Policy

When ordering from, you're responsible for assuring the product can be lawfully imported to the destination country.


The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Woodpecker Instruments has no control over these charges, nor can Woodpecker Instruments predict what they may be.


Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Return & Exchange Policy

Are you not satisfied about our Woodpecker Instrument? Send it back within 30 days of receiving it for a full refund. (returned guitar must be in same condition as when initially received)


Terms only apply to guitars purchased through the website. All shipping costs are non-refundable. Custom guitars (any guitar that is modified from what is listed on the site) are non-refundable. Please contact us for more information.

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